State Farm catastrophe claim response team members are responding to the devastation to assist customers. Local State Farm agents and their staff also are available to help customers with their claims as we begin the recovery. Our first priority is taking care of our customers’ needs as quickly as possible.
State Farm initially has received approximately 11,350 total auto and home owner (HO) claims from the storm, and those claim numbers can be expected to increase as residents file claims.
- Illinois: 2,100 total claims
- Arkansas: 1,300 total claims
- Indiana: 1,280 total claims
- Missouri: 1,190 total claims
- Ohio: 1,100 total claims
- Tennessee: 660 total claims
- Iowa: 530 total claims
- Pennsylvania: 460 total claims
- Oklahoma: 450 total claims
To provide the best possible service and response to customers who have damage from the tornado, the following are in place:
- Claims adjusters and all necessary State Farm support members are deploying and on-site.
- The 1-800-SFCLAIM line is activated and available for customers to begin the claim reporting process, should they be unable to reach their local State Farm agent.
- State Farm policyholders who have damage can submit and manage their claim through various channels. This includes calling or emailing their State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims. Customers may also text the word “CLAIM” to 62789 to receive a link to file a claim.
- In addition to our on-the-ground team, we also have three Centralized Catastrophe Services (CCS) operations and our Initial Loss Reporting (ILR) teams located throughout the United States. State Farm has the advantage of a fleet of mobile claim handling facilities, innovatively designed to support our ability to provide optimal customer service even under challenging conditions.
Making temporary repairs to damaged property:
When it is safe to do so, people with repairable/limited property damage should have reasonable temporary repairs made to prevent further damage to their property. Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.
Power Outages:
Many residents may face spoiled food or even appliance damage from long power outages. If you do have a loss of food or appliance damage, check your home insurance policy or small business policy to see if the loss may be covered as the typical homeowner’s policy generally provides coverage for spoiled food due to a power outage, if the outage is tied to a covered peril. In the event of a power outage:
- Dispose refrigerated food that’s been exposed to temperatures 40⁰ or higher for two hours or more, or that has an unusual odor, color or texture. When in doubt, throw it out!
- Discard any medication that’s refrigerated if the power is out for more than a day, unless the drug’s label says otherwise. If a life depends on the refrigerated medication consult a doctor or pharmacist to see if the medicine can be used until a new supply is available.
- If there are questions about coverage from any type of damage (home or auto), please contact your insurance agent and file a claim as soon as possible.
- Power outage tips: https://www.statefarm.com/simple-insights/residence/power-outage-tips
