Connect Transit’s newest service, Connect FLEX, has been fully operational since July 16, 2023 – just shy of five full months of service. Since that time, Connect Transit has provided over 22,000 rides to nearly 900 unique individuals. The community’s response to this service has well surpassed their initial expectations and they are excited to continue to improve this new service. To maintain a high level of efficiency and satisfaction for our riders, Connect will be implementing a few policy updates beginning January 2, 2024.
Beginning January 2, 2024, Connect FLEX will be charging a fare of $1 per ride to all riders. The Connect FLEX vehicles are equipped with a cash drop box that will not provide transfers or change cards. Riders must have exact fare when boarding the vehicle. If riders already use a daily, weekly, or monthly pass on Connect Transit or Connect Mobility, they can simply show their pass to the driver for visual validation when boarding the vehicle. Riders must pay a fare, whether cash or pass, each time they board a Connect FLEX vehicle. If a rider books a trip for multiple people, each person boarding the vehicle is expected to pay a fare or show their own pass; the same daily, weekly, or monthly pass may not be used for more than one person boarding the vehicle. Please visit https://connect-transit.com/fares/where-to-buy to see where passes can be purchased.
Connect will also be monitoring trip no-shows and cancellations to better manage their ability to serve the people who need the service the most. Beginning January 2, 2024, Connect will notify riders who book trips but do not complete them. By making trips that they do not complete, riders are using valuable time and miles that could have been used to serve other riders. After three instances of riders not completing their booked trips within one month, they will be placed on a seven-day suspension. They will not be able to book trips during this time to ensure other passengers are getting the best opportunity to receive the trips they need. For more information on our No-Show Policy, please visit https://connect-transit.com/terms-of-use.
