The Normal Police Department (NPD) has launched a community survey as part of its ongoing accreditation process with the Commission on Accreditation for Law Enforcement Agencies (CALEA). This initiative is intended to gather valuable feedback from residents, helping shape and improve policing efforts in Normal.
The survey, available online from November 1 to December 1, 2024, asks residents to share their thoughts on NPD’s performance, professionalism, and community engagement. “We value input from the people in our community. Their voices are essential in our efforts of continual improvement,” said Normal Police Chief Steve Petrilli. “Ongoing engagement with the community is one of our core values. We want to know what’s on the minds of the people we serve.”
The survey’s questions cover a range of topics, including the agency’s service quality, community concerns, and recommendations for improvement. This effort builds on the department’s existing engagement initiatives, such as its quarterly quality check questionnaire, demonstrating NPD’s commitment to transparency and service quality.
For those who prefer a paper copy of the survey, requests can be made by contacting Jessica Ryan at 309-454-9532. All responses will remain anonymous.
