The Normal Police Department is seeking public input through a community survey as part of its ongoing accreditation process.
The anonymous online survey runs from November 1 through December 1 and is part of the department’s accreditation through the Commission on Accreditation for Law Enforcement Agencies.
Questions cover the department’s overall performance and professionalism, community concerns and suggestions for improving police services.
Police Chief Steve Petrilli says community feedback is essential to the department’s efforts to improve policing and maintain engagement with residents.
The survey is available online at the Normal Police Department’s website.
Normal Police Department launches citizens survey
Normal, IL. – Nov. 1, 2026 – The Normal Police Department (NPD) has launched a citizen survey
as part of its ongoing accreditation process through the Commission on Accreditation of Law
Enforcement Agencies (CALEA). The survey asks questions designed to measure and improve the
quality of policing in the community.
“We value input from the people in our community. Their voices are essential in our efforts of
continual improvement,” says Normal Police Chief Steve Petrilli. “Ongoing engagement with the
community is one of our core values. We want to know what’s on the minds of the people we
serve.”
Survey questions relate to the agency’s overall performance and professionalism, community
concerns and recommendations for improving services.
The survey is posted online, is anonymous and runs from Nov. 1 through Dec. 1, 2026.
Hard copies of the survey are available at the front desk of the Normal Police Department, 100 E.
Phoenix, Normal, The ARC, 600 E. Willow St., Normal, and the Normal Public Library, 206 W.
College Ave., Normal. Those wishing to have a paper copy mailed to them can contact Jessica
Ryan at 309-454-9532.
The survey can be found at:
https://normalpdil.evidence.com/community/public/surveys/share/2026CS
